Privacy Policy

We may collect the following personal information from you:

• Your name
• Your email address
• Your phone number
• Your property address (when arranging a visit)
• Details of the service you require
• Any other information you choose to share with us in a message or phone call

We also collect certain technical data automatically when you visit our website, including your IP address, browser type, operating system, pages visited, and the date and time of your visit.

We collect information directly from you when you:

• Fill in and submit our online contact form
• Call us by phone
• Send us an email
• Request a quote or book a repair
• Leave a review on a third-party platform

We collect technical data automatically through cookies and similar technologies when you browse our website.

We use your personal data for the following purposes:

• To respond to your enquiry or contact form submission
• To arrange and carry out repair work at your property
• To provide you with a quote for our services
• To send you confirmation of bookings or completed work
• To follow up after a job to make sure you are happy with the work
• To comply with our legal and regulatory obligations

The legal basis for processing your data is either your consent (for example when you submit a contact form), the performance of a contract (when we carry out work for you), or our legitimate interest in running our business and improving our services.

We will never use your data to send unsolicited marketing unless you have given us clear consent to do so.

When you submit a message through our contact form, we collect your name, email address, phone number, the service you are enquiring about, and the content of your message. This data is sent to our team by email so that we can respond to your enquiry. We also record a timestamp of when the form was submitted.

Our contact form includes a hidden field designed to prevent automated spam submissions. No personal data is collected through this field.

We retain contact form submissions for up to 24 months after the enquiry, unless the enquiry leads to completed work, in which case we retain the data for the period described in our data retention section below.

Our website uses cookies to help us understand how visitors use the site and to improve your browsing experience. Cookies are small text files stored on your device.

Essential cookies: These are necessary for the website to function correctly. They do not collect any personal data and cannot be disabled.

Analytics cookies: We may use analytics tools to collect anonymised information about how visitors use our site, such as which pages are viewed most often and how long people spend on the site. This helps us improve our content and service. Analytics data is aggregated and does not identify you personally.

You can control and delete cookies through your browser settings. Disabling cookies may affect the functionality of some parts of the site.

We do not sell, trade or rent your personal information to anyone. We may share limited data with the following third parties where necessary to provide our services:

• Website hosting provider: Our website is hosted by a third-party provider who may process technical data (such as IP addresses) as part of delivering the site to you.
• Email service: Contact form submissions are delivered to us via email. The email provider processes the data in transit.
• Analytics provider: If we use analytics, the provider may process anonymised usage data on our behalf.
• Review platforms: If you leave a review through a third-party platform such as Checkatrade or Google, that platform's own privacy policy applies to the data you submit there.

We ensure that any third-party processors we work with have appropriate data protection measures in place.

We keep your personal data only for as long as it is needed for the purpose it was collected. Our general retention periods are:

• Contact form enquiries: Up to 24 months from the date of submission, unless the enquiry leads to a booking.
• Customer records from completed work: Up to 6 years after the work was completed, to comply with our legal and guarantee obligations.
• Analytics data: Anonymised analytics data is retained for up to 26 months.

After these periods, we securely delete or anonymise your data so that it can no longer be linked back to you.

Under the UK General Data Protection Regulation, you have the following rights in relation to your personal data:

• Right of access: You can request a copy of the personal data we hold about you.
• Right to rectification: You can ask us to correct any inaccurate or incomplete data.
• Right to erasure: You can ask us to delete your personal data where there is no compelling reason for us to continue holding it.
• Right to restrict processing: You can ask us to limit the way we use your data.
• Right to data portability: You can request that we transfer your data to another organisation in a commonly used, machine-readable format.
• Right to object: You can object to us processing your data where we are relying on a legitimate interest.

To exercise any of these rights, please contact us using the details below. We will respond to your request within 30 days.

If you are not satisfied with how we have handled your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, destruction or damage. Our website uses HTTPS encryption to protect data transmitted between your browser and our server.

While we do everything we reasonably can to protect your data, no method of transmission over the internet is completely secure. We cannot guarantee the absolute security of data transmitted to our website.

If you have any questions about this privacy policy or want to exercise your data rights, you can contact us:

• Company: MA Locksmiths LTD (Company Reg. 16898823)
• Trading as: MA Door Repairs
• Email: malocks.maintenance@gmail.com
• Phone: 07411 496213

We aim to respond to all data protection enquiries within 30 days.

We may update this privacy policy from time to time to reflect changes in our practices or for legal, regulatory or operational reasons. When we make changes, we will update the "last updated" date at the top of this page.

We encourage you to review this policy periodically. Your continued use of our website after any changes have been made constitutes your acceptance of the updated policy.